Return & Refund Policy

Return & Exchange Policy — Shop with Confidence

Shop worry-free with Duoyeyou — you can return eligible items within 30 days of delivery, and receive your refund to the original payment method within 14 business days. Below you’ll find everything you need to know about returns, eligibility, and exchanges to make your shopping experience simple and secure.

Buy with Confidence at Duoyeyou

At Duoyeyou, your satisfaction means everything to us. If an item doesn’t meet your expectations, you’re welcome to return it within 30 days from the delivery date. Once your return is received and approved, your refund will be processed within 14 business days to your original payment method.

Our mission is to make returns and exchanges easy, transparent, and completely customer-centered — because shopping should always be a pleasant experience.

Quick Facts

• Return window: 30 days from the delivery date

• Condition: Items must be unused, unwashed, and with all original tags and packaging. Proof of purchase is required.

• Return shipping: Customers are responsible for return shipping unless Duoyeyou shipped the wrong or defective item — in those cases, we cover the return shipping cost.

• Refund timing: Refunds are processed within 14 business days after approval. Please note that banks may require an additional 3–5 business days for the credit to appear in your account.

• Exchanges: Only available for incorrect or defective items. For changes in size, color, or style, please return the item and place a new order.

How to Request a Return — 3 Easy Steps

1. Email us: Send your return request to support@duoyeyou.com with your full name, order number, reason for return, and a screenshot of your order confirmation.

2. Attach proof (if applicable): If your product is damaged or defective, include photos or a short video showing the issue to speed up the approval process.

3. Ship the item: We’ll provide a Return Authorization (RMA) and the return address. Once your item is received and inspected (within approximately 72 hours), we’ll confirm and issue your refund.

Why This Policy Works for You

• Transparent & Simple: Clear terms, no hidden rules.

• Fast Response: Returns are typically reviewed within 72 hours after receipt.

• Customer-Oriented: If it’s our mistake, we’ll take full responsibility and cover all costs.

• Try with Confidence: You can order multiple sizes or styles, try them at home, and return what doesn’t work — completely hassle-free.

Common Questions

Q: Can I exchange for a different size?
A: Exchanges are available only for defective or incorrect items. For a new size or style, please return the original item and place a new order.

Q: Who pays for return shipping if the item doesn’t fit?
A: If it’s a sizing issue, the customer covers return shipping. If it’s a defect or shipping mistake, Duoyeyou covers the cost.

Q: How long does it take to confirm my return?
A: We inspect and confirm all returns within 72 hours of receiving the package.

Q: My refund hasn’t arrived after 14 business days — what should I do?
A: First, check your bank or card account. If it still hasn’t appeared after 14 business days, contact us at support@duoyeyou.com for immediate assistance.

Notes & Exceptions

• Final Sale / Clearance Items: Products marked “Final Sale” are non-returnable. This will always be stated clearly on the product page.

• Customized or Personalized Items: These cannot be returned unless they arrive damaged or defective.

• Proof of Defect: Providing clear photo or video evidence helps us resolve your claim faster.

Need Help?

We’re always here to help. To start a return or ask any questions, please contact our friendly support team at support@duoyeyou.com — we’ll get back to you as quickly as possible.