Privacy Policy

Privacy Policy – duoyeyou.com

Introduction
DUO YEYOU SHOP LLC (“we,” “us,” or “our”) values your trust and is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you regarding your personal data.

Information We Collect
We collect information both directly from you and automatically when you interact with duoyeyou.com.

a. Information you provide directly:
• Contact details: name, email, phone number, billing and shipping address
• Account information: username, password, and order history
• Payment details: card or third-party payment tokens (we do not store full card numbers; all transactions are securely processed by authorized providers)
• Messages or feedback sent to our customer service team
• Marketing preferences and communication consent

b. Information collected automatically:
• Technical data: IP address, browser type, operating system, device ID, referring pages, and timestamps
• Cookies and similar technologies: used for analytics, optimization, and personalized shopping experiences
• Usage data: items viewed, searches made, and interactions with our website

How We Use Your Information
We use your personal data to:
• Process and deliver orders
• Handle returns, refunds, and exchanges
• Provide customer support and respond to inquiries
• Facilitate secure payments and prevent fraud
• Personalize your shopping and browsing experience
• Send order confirmations and shipping updates
• Analyze website performance and improve marketing efforts
• Comply with applicable legal and regulatory obligations

Legal Bases for Processing (if applicable)
For users in certain regions, we process your data based on:
• Contract performance – to fulfill and manage your orders
• Legitimate interests – such as fraud prevention and analytics
• User consent – for marketing or cookies
• Legal obligations – to comply with laws and regulations

Sharing & Disclosure of Personal Information
We may share your information with trusted third parties who help us operate our business, including:
• Shipping carriers, payment processors, and hosting providers
• Marketing and analytics platforms
• Regulatory bodies or law enforcement (if required by law)
• In cases of mergers, acquisitions, or business restructuring

All third parties are required to protect your data and use it only for authorized purposes.

California / CCPA – Do Not Sell or Share My Personal Information
California residents may request to opt out of the sale or sharing of their personal data by contacting support@duoyeyou.com.

Your Rights
Depending on your location, you may have the right to:
• Access and obtain a copy of your data
• Correct or delete inaccurate information
• Opt out of promotional communications
• Request data portability or restrict processing
• Object to certain uses of your data
• Withdraw consent at any time (if applicable)

To exercise these rights, please contact support@duoyeyou.com with sufficient information to verify your identity.

Cookies & Tracking Technologies
We use cookies, pixels, and related tools to improve site functionality, remember your preferences, and enhance your shopping experience. You may manage or disable cookies through your browser settings or our cookie control tool.

Third-Party Links & Services
Our website may include links or integrations with third-party sites (e.g., payment gateways or social media). We are not responsible for how these parties collect or handle your data. Please review their respective privacy policies before providing any information.

Data Security & Retention
We apply industry-standard security measures to safeguard your personal data. While no system is completely secure, we comply with all applicable breach notification laws. Your data is kept only as long as necessary for legitimate business or legal purposes.

Children’s Privacy
Our services are not intended for children under 13 years old. We do not knowingly collect data from minors. If such data is discovered, it will be deleted promptly.

International Data Transfers
If you access duoyeyou.com from outside the United States, your data may be transferred to and processed in the U.S. or other jurisdictions where our partners operate, under proper safeguards.

Changes to This Privacy Policy
We may update this policy periodically to reflect new practices or legal requirements. Updates will appear on this page with a revised effective date. Continued use of our site means you accept the updated policy.

Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
📧 support@duoyeyou.com
🏢 DUO YEYOU SHOP LLC
📍 1445 S Loara St, Anaheim, CA 92802, United States